Silver Baobab Holdings (Pty) Ltd
1. Introduction
Welcome to Silver Baobab Holdings (Pty) Ltd (“the Company”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website and any purchases made through it.
By accessing or using our website, you agree to be bound by these Terms & Conditions.
2. Company Information
Silver Baobab Holdings (Pty) Ltd is a private company registered in the Republic of South Africa.
Contact details:
Email: support@sbholdings.co.za
3. Use of the Website
By using this website, you confirm that:
You are at least 18 years old or using the site under supervision of a legal guardian
You will not use the website for unlawful or fraudulent purposes
You will not interfere with the operation or security of the website
4. Product Information & Pricing
All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise
We reserve the right to change prices at any time without prior notice
We take reasonable steps to ensure product descriptions and pricing are accurate
In the event of an error, we reserve the right to cancel or refuse any order and issue a refund where applicable.
5. Orders & Payment
Orders are only confirmed once payment has been received in full
We reserve the right to refuse or cancel any order for reasons including stock unavailability or suspected fraud
Payment is processed through secure third-party payment providers
6. Delivery
Delivery is subject to our Delivery Policy.
We are not responsible for delays caused by couriers or circumstances beyond our control.
7. Returns & Refunds
Returns and refunds are governed by our Refund Policy and in accordance with applicable South African law.
Customers are entitled to return defective goods within 6 months under the Consumer Protection Act, 2008.
8. Cooling-Off Period (E-Commerce Compliance)
In accordance with the Electronic Communications and Transactions Act, 2002 (ECTA):
8.1 Right to Cancel
Customers have the right to cancel an online order within 7 (seven) days after:
Receiving the goods, or
Concluding a service agreement
8.2 Conditions for Cancellation
The goods must be returned unused and in their original packaging where reasonably possible
The customer must notify us in writing within the 7-day period
8.3 Refunds for Cooling-Off
A full refund will be processed within 30 days of cancellation
The customer is responsible for the direct cost of returning the goods
8.4 Exceptions
The cooling-off right does not apply to:
Custom-made or personalised items
Goods that cannot be returned due to health or hygiene reasons once opened
Digital products once downloaded or accessed
Services that have already commenced with the customer’s consent
9. Electronic Communications & Records (ECTA Compliance)
By using this website, you consent to receiving communications electronically
All electronic agreements, notices, and records are legally binding
Records of transactions will be retained in accordance with applicable law
10. Limitation of Liability
To the fullest extent permitted by law:
Silver Baobab Holdings (Pty) Ltd shall not be liable for indirect, incidental, or consequential damages
Our liability is limited to the value of the goods purchased
11. Intellectual Property
All website content is the property of Silver Baobab Holdings (Pty) Ltd and is protected by intellectual property laws.
No content may be copied, reproduced, or distributed without prior written consent.
12. Privacy & Data Protection (POPIA Compliance)
12.1 Collection of Personal Information
We collect personal information necessary to:
Process orders
Deliver products
Provide customer support
12.2 Legal Compliance
All personal data is processed in accordance with the Protection of Personal Information Act, 2013 (POPIA).
12.3 Use of Information
Your information will only be used for:
Order fulfilment
Customer communication
Marketing (with your consent)
12.4 Sharing of Information
We may share data with:
Payment gateways
Courier services
Operational service providers
We do not sell personal information.
12.5 Data Security
We implement reasonable safeguards to protect personal data.
12.6 Customer Rights
You have the right to:
Access your data
Request corrections or deletion
Withdraw consent
Contact: support@sbholdings.co.za
13. Cookies
This website uses cookies to improve user experience.
By using the website, you consent to cookie usage.
14. Third-Party Services
We are not responsible for third-party websites, services, or payment providers linked to our site.
15. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
16. Changes to Terms
We reserve the right to amend these Terms & Conditions at any time.
Updated terms will be published on the website.
17. Consumer Protection Act Compliance
Nothing in these Terms limits your rights under the Consumer Protection Act, 2008.
18. Contact Information
Silver Baobab Holdings (Pty) Ltd
Email: info@sbholdings.co.za