Silver Baobab Holdings (Pty) Ltd
1. Delivery Policy
1.1 Processing Time
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed on weekends or public holidays.
1.2 Delivery Timeframes
Main Cities (South Africa): 2–5 business days
Outlying Areas: 3–7 business days
Delivery times are estimates and may vary depending on location, courier delays, or unforeseen circumstances.
1.3 Delivery Costs
Delivery fees are calculated at checkout based on your location and order size. Promotional free delivery may apply to selected orders.
1.4 Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your delivery.
1.5 Delivery Issues
It is the customer’s responsibility to provide accurate delivery details.
Silver Baobab Holdings (Pty) Ltd will not be held liable for delays or failed deliveries due to incorrect or incomplete information provided by the customer.
2.1 Returns Eligibility
You may return a product within 7 days of receiving your order, provided that:
The item is unused and in its original condition
The item is in its original packaging
Proof of purchase is provided
2.2 Non-Returnable Items
The following items cannot be returned:
Items that have been used, worn, or damaged by the customer
Custom-made or personalised products
Hygiene-sensitive items (if applicable)
2.3 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our support team with:
Your order number
Clear photos of the item
We will arrange a replacement or refund at no additional cost.
2.4 Refund Process
Once your return is received and inspected:
Approved refunds will be processed within 5–10 business days
Refunds will be issued via the original payment method
2.5 Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable unless otherwise stated
3. Cancellations
Orders may be cancelled before dispatch.
If the order has already been shipped, the standard return process will apply.
4. Contact Information
For any delivery or refund queries, please contact us:
Silver Baobab Holdings (Pty) Ltd
Email: support@sbholdings.co.za